A Continental video disaster on the brink of success

Wow. I recently flew Continental/United for the first time in many years. I found my seat, got situated and waited a thankfully short time for takeoff. Being a Southwest flyer, I expected a steward or stewardess to come out and give us a witty take on safety precautions. However, as we started taxiing to the runway, a pre-recorded video caught me by surprise. It was a disaster on the brink of success. Let me explain.

Unrelatable talking heads
First, it was a talking head video. For those who don't know what a talking head video is, it's basically a video that features a single person, usually an indistinguishable executive in a nondescript suit, talking at the camera. No action. No quick movements. Just an executive, you and some talking points. There's a reason these videos have been fodder for satire for decades. They're ubiquitous, usually self-aggrandizing and rarely engaging. This video was no exception.

Doesn't my logo make you feel special?
Second, the background behind the executive of this particular video was a giant company logo. Nothing says "customers first" like a monolithic reminder of who's talking at you, right? YOU WILL HEAR THE MESSAGE FROM THE COMPANY. Perhaps I'm surprised because my usual airline takes such a lighthearted, friendly approach in comparison.

Copywriting for the boardroom
Third, the language was total corporate-speak. Phrases like "co-located facilities," "earn your business" and "your having chosen us" ooze a boardroom-first mindset. They take passengers out of what will hopefully be an enjoyable (read tolerable) flying experience by reminding them that their real value is as carefully segmented revenue streams.

Right message, wrong delivery
That said, the video was actually just a shade away from being a success. Despite the delivery, the video actually contained good points from a content perspective and clarified many merger questions that were probably lingering in consumers' minds. If they work on their style and presentation, this easily-lampooned video could be transformed into an informative winner.


What can we learn from this?
1) Use a relatable spokesperson. Hint: This probably doesn't mean an old white executive in a suit.

2) Give your set/background serious consideration. Hint: Big logos are like the blind date that never stops talking about him or herself.

3) Make sure your copywriter is writing for your core consumer, not your executive suite. Hint: If your mom doesn't know what it means, it's probably corporate-speak.

Quicky: Playing hard to get

Companies rarely like teasers, at least true teasers, which is unfortunate, because they tend to create a lot of buzz, circumvent traditional audience mental blocks and engage potential customers in ways that make them much more likely to open their wallets for you.

The marketing of the film Cloverfield is an example of this strategy used to great success.

Find out how they did it here

Tagline full of fiber

Taglines are a place where many companies stumble. Even when a company name is conservative or just informational, there seems to be a temptation to go a little crazy when it comes to taglines, especially when a company works in the B2B arena. This is one such example.

Company: Third Coast Produce
Tagline: "Lettuce produce for you!"

Yes, the exclamation point is really part of it. Yes, the quotation marks are really part of it. And a double pun. Need I say more? I could pick fun at it, but they probably have great fruit and veggies. While it pains me to see a line like this rumbling around town scrawled across the sides of delivery trucks, I mostly wish I had the opportunity to help companies like this develop a line worthy of all the hard work they put into their businesses.

Quicky: Disney gives you the chance to pop Hannah Montana's cherry

Every large company needs to hire a person with a dirty mind (or figure out which one of their current employees already does) to keep things like this from happening.

---

Shorter-word thesaurus

That long, complicated word too long for your carefully distilled, inspiring tweet? Then get a shorter word to stand in its stead with the handy shorter-word thesaurus known as Thsrs.

(disclaimer: shorter synonyms generated by Thsrs may cause confusion, loss of meaning, bland prose, flabby fingers, Hippopotomonstrosesquipedaliophobia and in some rare cases, loss of cultural flavor)

Sporks up to the Copywriting Underground

---

Quicky: 34 Punctuation Inspired Logos

Punctuation- it's not just for books anymore. Here's a collection of punctuation-inspired logos (we'll pretend to ignore the growing overuse of exclamation points in place as the letter "i").

---

Adweek: A tale of two Tigers

Adweek has naturally devoted a lavish amount of coverage on Tiger, but can't seem to make up their minds on whether or not recent events will negatively impact his image and earning potential. Here's one Adweek article where they say Tiger won't lose image points or sponsors from the public debacle and here's another from Adweek that says cutting Tiger is generating positive buzz for brands. So Adweek, which is it?

---