Conservative talk shows find advertisers’ limits

With reality TV and “news” programs of all political ideologies sounding more and more like fear-mongering, sensationalist pundit megaphones, I begin to believe there was not longer content you could put on TV that would scare away advertisers.

I was wrong.

Glenn Beck recently discovered where advertisers draw the line when he called President Obama a racist. Within mere weeks of making the comment, 33 sponsors have pulled their advertising from Glenn Beck’s show, including the advertisers with gargantuan ad budgets like Sprint, Walmart and Clorox.

While I am a proponent of free speech, I am not a proponent of punditry parading as news, regardless of which “side of the aisle” it comes from. In an era of increasingly shocking and outrageous television, it’s nice to know there is still a line of decency somewhere, however far, that advertisers simply won’t cross.

Courtesy is a two-way street

I thought it was very timely that with so many looking for work that Yahoo recently ran this article about how often and flagrantly those who do the hiring mistreat those looking to be hired.

To the interviewees
I'm glad to say that my current employer was anything but rude. They were kind, considerate and courteous; traits I see reflected in the way they do business every day. Often the way a company conducts an interview is the way they conduct business in general, so pay attention yourself if you're the one interviewing. You may get some valuable insights into the company you're trying to work for. If you're smart, you'll even have good questions prepared to interview the the interviewers about the company. You can ask questions, too. Even though they may lie through their teeth (as one of my previous employers did), at least you tried. If successful, you can learn a great deal about the company before you ever spend a day on the job.


To the Interviewers
I know you're busy and it seems like you have all the power, but the article I linked at the beginning of this post holds some valuable nuggets you need to keep in mind.

1) You're not the only company this person is interviewing with.

Despite how bushy-tailed, prepared and pumped your interviewee seems to be about your interview, it's mostly because they want a job somewhere. Chances are that you're one of several companies they've interviewed with and if you treat them without respect, you can easily lose that candidate if another offer comes along.

2) Job seekers have long memories.

A great deal of the time job seekers are hunting for jobs frantically in a time of great need. While their interview may just be a mid-afternoon annoyance that's interrupting your concepting, to them it may be constitute days of research, preparation and expense in the quest to make sure they can continue to keep food in their mouths and a roof over their heads. If you slight someone unnecessarily in a time of need like that, they're not likely to forget.

3) Word gets around.

Job seekers who have bad experiences tell ALL of their friends, and pretty much anyone else willing to listen. As small as most industries are, you can have a terrible reputation with potential employees after mistreating candidates when filling just a few positions. Make it a habit and word can start to spread to other cities. I know of one company whose hiring (and operating) practices are so abismal that people are warning anyone they know not to work there, even hundreds of miles away from the company itself. That kind of negative word-of-mouth can really hurt your applicant pool.


Read Yahoo's article on the five most common ways employers mistreat job applicants.

Twisted Giveaway

Thanks to the kind folks over at allmodern.com, I get to reward you, my readers, with a sweet giveaway. Leave a comment on this blog entry and you'll be entered to win the red basket pictured here. And just to keep things interesting, when you comment, let me know what you WOULDN'T do with this delightful piece if you won it. Good luck!

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Arrogantly screwing yourself

I recently read an article in Adweek where Robert Thompson brought up the fact that Anna G. Esho, a member of the U.S. House of Representatives is drafting legislation to reduce the problem of TV ads being set at frighteningly higher volumes than the shows that surround them. And then it got interesting.

The tone
Mr. Thompson spends most of his article in a very sarcastic tone, telling us that the problem isn't really all that bad, that we're imagining ads being louder, that if they are louder, it's not much and it's not a problem. I'm no old man. I'm a guy in his mid-twenties that loves me some loud music and cranking up the volume on movies. So when I go from straining to hear normal conversation on a TV show to covering my ears because the volume of the commercial pod is painful, there's an issue.

Out of touch
I'm glad to say a quick look at the comments on the article will reveal Ms. Esho is not in the minority and that Mr. Thompson is clearly outnumbered by a lot of annoyed and angry folks.

Tying the noose that hangs you...or at least your buddy
BUT, perhaps the most shocking part of the article is that Mr. Thompson's solution for the problem, which is important because he previously mentions there is no problem, is for people to turn down the volume, skip the commercials or turn off the TV altogether. WHAT!?

Only from the bowels of uninformed academia that hasn't had to deal with the real world for ages could come such an obtuse recommendation. As advertisers, we don't want people turning down the commercials, we don't want people hating commercials because they're loud and our message gets lost in the scramble for the remote. We definitely don't want people TIVOing past the commercials or ceasing to watch the shows altogether. THOSE COMMERCIALS ARE HOW WE MAKE A LIVING. But since Mr. Thompson has a cushy seat in academia, he doesn't need to worry about us working folks.

The bottom line is the ad industry should be lobbying for some sort of change to help limit this problem. Is an act of Congress necessary? Probably not. But some industry self-regulation should be put into play at the least. Why? Because more annoyed people are by commercials, the more they'll skip them, the less they'll pay attention, and the quicker we can all kiss our advertising jobs goodbye.

Adjust the message, not the volume
And by the way Mr. Thompson, if you have to shout your message to get people to listen to it, you clearly don't have anything worth saying.

The confusing world of misleading ads

Yahoo recently featured an article on how to detect misleading ads. It's an easy fact to forget as an ad industry copywriter who's faced every day with the technicalities of what makes an ad misleading or false how little the public really knows about the nuances we hold so dearly (the ones that keep us out of court).

I'm glad to say the article hit on one of the most important points- pay attention to the words. The words are almost always where actual claims are made that have to be substantiated. Vague statements are usually intentionally written that way because specific statements must be proven, and if can't prove you have #1 customer satisfaction in the U.S. (which you would have to substantiate with an independent study), it's much easier to say you make The Ultimate Driving Machine.

What I think the public may not know is the legally agreed-upon safe zone called puffery. Puffery refers to subjective claims that can be neither proven nor disproven. A good example would be, "The best burger around." Best could mean any variety of things. It could refer to temperature, flavor, value, etc. Around gives you no geographical reference. Because who makes the best burger is subjective, advertisers are allowed to make those claims without substantiating them, because it's impossible to substantiate the subjective. If the company said the make "The sandwich people prefer two-to-one," like Domino's did, they would have to substantiate it with legal disclaimers. If you pay close attention to the ads, you'll see them.

The confusing, and probably unfair, part of puffery is that there are so many words deemed subjective that sound definitive. Words and phrases like best, greatest, preferred, favorite, number one sound like serious claims, but fall under puffery; essentially a legal right to be boastful in a vague way.

It gets even more confusing when you realize that a company can take one of these claims and decide to prove it within ceratin criteria. For example, an auto manufacturer could make the legal claim to be the "Number One-Selling Auto Manufacturer in the U.S." and base it on total number of automobiles sold in a given time period, say the second quarter of 2008 to the second quarter or 2008 while another manufacturer could make the same claim of, "Number One-Selling Auto Manufacturer in the U.S."but defined as total revenue instead of units sold. They could even simply select a different time period if they beat the first manufacturer in that period.

I could give examples all day long, but I'll spare you. After all, several of my college courses had entire chapters, sections or even weeks of the course devoted to differentiating what constitutes false ads, legally misleading ads and puffery. Just to give you a peek at what we learned, false is not the same as misleading, legally misleading is not necessarily the same thing as practically misleading and what seems definite is often considered vague.

It's a complicated world out there, but if you stick to the basics above, you'll be a lot better off.

Dying a trendy death: Crocs

Lots of products come and go. Some are huge flash-in-the-pan products that are selling faster than they can be made one year and forgotten the next. We can add Crocs to the list of companies that grew fast and died even faster according to the Washington Post.

They now join the ranks of jelly sandals, POGS and lawn darts. I'd say a word in rememberance, but the only pair I ever had were a gift and I got rid of them pretty quick.

Eat your words

A company's packaging presents a unique opportunity to communicate with consumers both before and after purchase. It's interesting that more brands haven't taken advantage of the fact that every item you sell can be another ad, except the cost is already be covered by your packaging budget.

Curiously enough, the fast food (and slower food) industry is the one group that seems to get this the most, with everybody from Wendy's to Starbucks putting little blurbs on their products. Even the little guys are getting involved now, like Brooklyn Fare, whose witty headlines serve to further communicate the business's personality, take a few stabs at competitors and even get a chuckle or two.

Sporks up to Aisle One